Refund policy

Return Policy for MERKADOXX

At MERKADOXX , we want you to be completely satisfied with your purchase. Our return policy is designed to be fair, transparent, and customer-friendly. Please take a moment to review our policy below.

1. Eligibility for Returns:

We accept returns for items that are unused, in their original condition, and with all tags and packaging intact.
To initiate a return, please contact our customer support team within 30 days of receiving your order.

Returns for Alaska ,Hawaii and Puerto Rico Orders

Orders shipped to Alaska, Hawaii and Puerto Rico are eligible for return within 30 days of delivery. Items must be unused, in original condition, and returned in the original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Due to the higher shipping costs associated with non-continental U.S. destinations, Merkadoxx does not provide prepaid return labels for Alaska ,Hawaii or Puerto Rico returns unless the return is the result of our error.

For damaged or incorrect items, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you promptly.

Certain items such as final sale merchandise, clearance items, personalized products, or used/opened products may not be eligible for return.

International shipping charges, customs duties, and taxes (if applicable) are non-refundable.

2. Time-frame for Returns:

Please initiate the return process within 30 days of receiving your order.
Returns initiated beyond this time-frame may be subject to approval and may incur additional fees.

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
We recommend using a trackable shipping service for your return to ensure it reaches us securely.

4. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed and credited to the original payment method. Please note that processing times may vary depending on your financial institution.

5. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

6. Non-Returnable Items:

Certain items, such as personalized or intimate goods, are non-returnable for hygiene and safety reasons.

7. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly.

8. Restocking Fee:

A 2% restocking fee may be applied for returns that do not meet our eligibility criteria or are not in their original condition.

9. Contact Us:

For any questions or concerns regarding our return policy, please contact our customer us.

Thank you for shopping with MERKADOXX . We appreciate your business, and our goal is to make your shopping experience as enjoyable as possible. If you have any questions or need further assistance, please do not hesitate to reach out to us.